Replace and Return policy
Exchange and Return Policy – Shadow Fox
At Shadow Fox, we are committed to your complete satisfaction with our padel equipment and tools. This policy is designed in accordance with the regulations of the Kuwaiti Ministry of Commerce and Industry and the Consumer Protection Law.
1. Exchange and Return Period
Customers have the right to exchange or return a product within 14 days of receiving the shipment.
Requirements for exchange or return:
* The product must be in its original condition, unused, with all accessories, packaging, and tags.
* The original purchase invoice or proof of order (order number/electronic payment receipt) must be included.
2. Exempt or Reduced Return Period (24 Hours)
In accordance with the Ministry of Commerce’s exceptions, the following categories are exempt from the 14-day period and have a return period of only 24 hours from receipt, provided there is a manufacturing defect documented on the invoice:
* Custom-made paddles (custom logo, color, or size).
* Care and tendon products (open-package grips and tendons, for hygiene reasons).
* Sportswear if tags are removed or show signs of use.
3. Reasons for Non-Return
* Expiration of the legal return period specified above.
* Damage or actual use of the product not due to a manufacturing defect.
* Lack of invoice or proof of purchase.
4. Return Procedure
* Contact the store via email/WhatsApp within the specified period, providing the order number and reason for return.
* Return the product to the address specified by the team, or via an approved shipping company.
* After inspecting the product and confirming it meets the requirements, approval will be granted within **3–5 business days**.
5. Refund Method
* The refund will be issued using the original payment method (credit/debit card or e-wallet used at the time of purchase).
* In the case of an exchange, the customer will not incur any additional fees if the reason is a manufacturing defect or an error on the part of the store.
* Return shipping costs are the responsibility of the customer unless the error is due to the store (damaged or incorrect product).
6. Business Customers (B2B/Wholesale Orders)
Orders from clubs, sports facilities, and distributors are subject to separate contractual terms specified in the supply agreement or tax invoice for the order, including warranty and maintenance details.
7. Warranty
The manufacturer’s warranty terms apply to rackets and equipment as stated on the attached warranty card, separate from the exchange and return policy above.
**Shadow Fox** is committed to monitoring and implementing any updates issued by the Kuwaiti Ministry of Commerce and Industry regarding e-commerce regulations as soon as they are released.